Q. How Do we get started?
A. Contact sales at ClearPay at 888-440-8790 or Visit us at clearpaycanada.com to sign-up/activate your brokerage.

Q. What is involved in implementing this solution?
A. Brokerages sign agreement, complete banking requirements, set-up users, set-up CSIO standard company codes, customize brokerage settings. Install connectivity tool that translates data to ClearPay.

Q. How is this different than standard EFT or direct bill?
A. Consolidated centralized clearing solution that transfers the money electronically with an insurance specific reconciliation report for carriers.  Funds and data are transferred without leaving the BMS or logging into a bank website.  As well, brokerages or carriers do not need to task yourselves with obtaining bank account information.  ClearPay maintains this information.

Q. Is ClearPay secure?
A. Yes, your financial institution and your carrier’s financial institution transfer funds using established and secure banking procedures. ClearPay utilizes 256 bit encryption and standard security communication protocols.

Q. How long will it take to set up?
A. Brokerage activation and set-up has been designed to be easily implemented in an automated fashion. Once all details have been collected, the process itself should only take approximately 60 minutes.

Q. Does our IT department need to get involved?
A. To a very limited degree.  Most of the sign-up process is wizard driven, but there may be some limited involvement by the brokerage’s IT support.

Q. Do I control the amount released?
A. Yes, the brokerage determines the amount and timing of the payment.

Q. What if we do not have a supported BMS?
A. Don’t have a supported BMS, or any BMS… No problem! ClearPay has been designed with a “manual” application, which will allow brokerages to log into ClearPay and submit payments and data directly from our web based solution.

Q. What if we already have a set process/workflow that we use?
A. ClearPay has been designed to be customized to each Brokerages internal workflow and set up. You are not required to change any aspect of your process.

Q. Will we need to send any notifications/emails or reports/data?
A. No, ClearPay will take care of all of it for you. You simply need to submit a payment and all appropriate notifications and data will be sent automatically and electronically for you.

Q. What is the Reconciliation Report that goes with the payment?
A. The “Reconciliation Report” is the document that Brokerages send to the carriers with the pertinent accounting and policy data required to reconcile.

Q. Can we submit the payment with a note/memo for the carrier?
A. Yes, the information in the description field on a cheque will be electronically transferred to the carrier in the reconciliation report.

Q. Can you work with our bank?
A. Yes, ClearPay can work with any financial institution the Brokerage works with.

Q. Do we need to set anything up with our bank?
A. No, you will simply need to go through the ClearPay activation process and sign the ClearPay agreement and we will take care of the rest.

Q. Can it handle multiple accounts and/or office locations?
A. Yes, ClearPay can be set up to transfer money from multiple accounts.

Q. Can it be used for NSF or one off cheques?
A. Yes, any time a Brokerage needs to send money to a Carrier, ClearPay can be used.